Spa Policies

Rivodora Wellness & MEDICAL SPA — POLICIES

Thank you for choosing Rivodora Wellness & Medical Spa. Our policies are in place to ensure the best possible experience for our clients and to protect the time and resources of our team.

Cancellation & No-Show Policy

We require at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice or missed appointments (“no-shows”) will be charged 50% of the scheduled service price.
Clients with repeated late cancellations or no-shows may be required to prepay in full for future appointments.

Late Arrival Policy

Appointments will end at the scheduled time to allow us to stay on track for all clients.
Late arrivals will be charged for the full session and will not receive extended treatment time.
First-time clients: Please arrive 15 minutes early to complete your intake form.
Returning clients: Please arrive 5 minutes early to allow time to prepare for your treatment.

Deposit & Payment Policy

Our reservation system requires a credit card to secure all bookings.
A temporary authorization hold may be placed to verify payment method.
A 50% deposit may be required at the time of booking, depending on the service type and number of guests.
Full payment is due at the time of service.
Any chargebacks or disputes without prior communication will result in a $50 administrative fee per incident, plus any applicable bank fees. Unresolved chargebacks may be sent to collections, and clients may be banned from booking future services.
Please contact us directly before initiating a dispute so we can resolve any concerns promptly.

Group Booking Policy

For groups of 4 or more guests, a 50% deposit is required at the time of booking.
All group deposits are non-refundable.
Final guest counts and service selections must be confirmed at least 72 hours prior to the appointment.
Group bookings are subject to our 24-hour cancellation policy; late cancellations or no-shows will result in forfeiture of the deposit.

Refund & Service Satisfaction Policy

All service sales are final.
If you are dissatisfied with your service, notify us within 24 hours so we can address your concerns. Refunds are granted solely at management’s discretion.
Prepaid service packages and gift cards are non-refundable and must be used within 5 years of purchase.
Packages may be transferred to another person with written request and management approval; a $50 transfer fee may apply.
If a client fails to show for a prepaid package appointment without notice, the session will be deducted from their package.

Medical Disclosure & Consent Policy

Clients must complete a health intake form before receiving treatment.
It is the client’s responsibility to disclose all medical conditions, allergies, and sensitivities.
We reserve the right to refuse service if a treatment is contraindicated.

Photography Consent for Medical Documentation

I understand and agree that Rivodora Wellness & Med Spa may take clinical photographs and/or videos before, during, and after my treatments. These images are a required part of my medical record and are used to:

Document my treatment progress and outcomes
Assist in ensuring safety and quality of care
Provide accurate comparisons of results over time.

All images will be stored securely as part of my confidential medical record. They will not be used for marketing, educational, or promotional purposes without my separate written consent.

Minor & Guest Policy

Clients under 18 must have a parent or legal guardian present and provide written consent.
To maintain a quiet, focused environment, guests and children are not permitted unless approved in advance (exceptions made for caregivers or interpreters with prior notice).

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone who is rude, inappropriate, intoxicated, or in violation of our policies. Harassment toward staff or clients will result in immediate termination of services and may lead to legal action.

Hygiene & Personal Care Policy

For the comfort and safety of all clients, please arrive showered and practice good personal hygiene. Clients with strong or offensive odors may be asked to reschedule at our discretion.

Gift Card & Package Expiration

Gift cards and prepaid service packages expire 5 years from the purchase date and are non-refundable.

Third-Party Gift Cards

Rivodora Wellness & Medical Spa is not affiliated with Vis à Vis or any previous business at this location and cannot accept their gift cards or store credits.

Communication Policy

We aim to respond to all appointment requests, messages, and emails within 24 business hours. Messages received after hours, on weekends, or holidays will be addressed the next business day. For urgent matters, please call during business hours.

Product Sales & Return Policy

All product sales are final.
For hygiene and safety reasons, we cannot accept returns or exchanges on opened products.
If you receive a damaged or defective product, notify us within 7 days of purchase for review.

Client Privacy & Confidentiality

We keep all client records and health information strictly confidential, in accordance with applicable privacy laws. We will not release your information without written consent unless required by law.

By booking a service at Rivodora, you acknowledge that you have read, understood, and agree to abide by the policies listed above.